I subscribed through my RAC breakdown cover. The meals are really good. However when I went to order my meals the following week. I was told I had no account. As it is a subscription I recieved my food parcel . So I got in touch with customer support, who said they had no account linked to any of my emails. They asked for my name address post code and telephone number. I supplied this. I had no reply. I again asked for a reason why. I was again I had no account and to supply my personal details so they could look into it. I advised they look at the email trail. I then said if I don’t have an account why am I receiving parcels and they were taking money from my account. Still no reply. I have contacted my bank to advise not to pay Gousto. I have informed Gousto. Guess what ? Today I have received a text from the delivery people to say my order is being delivered tomorrow. I have now sent those texts to Gousto. Let’s see if they make contact when they don’t get payment
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Alice, Customer Support
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