Dear Gusto, I'd like to compliment you on your unparalleled ability to turn a simple food order into an epic saga worthy of a Netflix special. My adventure began when my food delivery magically disappeared (maybe it went to Narnia?), despite the app claiming it had been delivered. I reached out to the courier, only to find out my food had gone on a different journey of its own to the wrong depot. Now, as much as I appreciate your attempt at making my meals world travelers, it caused a bit of an inconvenience. You see, I was working away, so my elderly mother, who hasn’t taken up teleportation yet, had to embark on her own quest to the grocery store and pay for a taxi. It felt like a subplot from an action movie, only without the explosions. I called your team, expecting maybe a knight in shining armor to come to my rescue, but instead, I had to negotiate for compensation. Surprising, given the odyssey we had experienced. Flash forward a week: I tried to reorder, trusting your service one more time. But alas! The promised discount vanished like a mirage in the desert. Multiple attempts through chat and phone were met with more plot twists. Apparently, I've been mistaken for the previous tenant of my home, who shares my last name. A case of mistaken identity, how novel! So here we are, 2+ hours of my life invested in chats, calls, and emails; my dear mum's pocket lighter by a taxi fee; and still no food in sight. While I do appreciate the unintentional comedic value of this debacle, I’d really just like my food. Perhaps with a side of efficient customer service? Hungry and bemused, Nicole