BEWARE OF THIS FRAUDULENT COMPANY I encountered a significant issue with this company. Initially, I received an enticing offer of 60% off through a leaflet in the mail. Intrigued, I agreed and placed an order. Upon receiving the order confirmation via email, I was shocked to discover that the successful transaction was priced at £15.40. However, my account was later debited £50 without my consent approximately three days later. Upon reaching out to customer service, I was informed that there was an issue with my account creation, and it had been reverted to an old email address from 6 to 12 months ago, possibly even longer. The customer support representative explained that they opted to use the outdated email address, which was not eligible for the discount, resulting in an unauthorised charge of the full £50. Despite my protests, the company refused to cancel or refund the order. While I anticipate a potential dismissive and undermining response from Gousto, I strongly advise considering alternative options such as Hello Fresh and steering clear of this company. I want to make people aware that I'm unable to respond to any response that Gousto make on this review, but I'll be sharing this review across multiple channels (including my blog post to over 1m foody followers).