I am utterly dismayed and disappointed by my recent experience with Gousto's customer service. For the second consecutive time, Gousto has erroneously taken two payments from my account in a single billing period. This serious error has not only caused significant inconvenience but has also led to financial repercussions for me; the double charge triggered my direct debits to bounce, resulting in additional bank charges that I had to unfairly bear. Despite the gravity of the situation, the response from Gousto's customer service team was shockingly inadequate. When I requested to speak with a manager to resolve the issue, I was informed that none were available. Equally unhelpful was the team leader, who was apparently unable to address my concerns over the phone. Adding insult to injury, my interaction with a customer service representative named Codi was particularly distressing. Codi laughed off the situation, showing a complete lack of professionalism and empathy towards the impact their error had on my financial wellbeing. Instead of offering a solution, I was coldly informed that this is simply "what they do". It is unacceptable for a company to handle customer grievances with such disregard. I am appalled by the lack of accountability and the casual manner in which my serious issue was treated. Gousto has failed not only in their customer service but also in their basic duty of care to a customer. If you are considering Gousto, I urge you to think twice given their apparent disregard for customer satisfaction and financial integrity.