Yesterday, I received a Gousto box that I did not order, and noticed that £54.98 had been deducted from my account. I immediately contacted Gousto Customer Services, but was advised to resolve the issue with my bank. Despite requesting that my case be escalated and thoroughly investigated, the agent refused to assist further. I had not placed an order, nor did I receive any emails from Gousto except for a DPD delivery notification on the morning of the delivery. The charge was made to my account without my knowledge or consent. I am extremely disappointed with the poor customer service and lack of accountability demonstrated by Gousto.