Gousto willingly break UK law and do not care one bit for their customers so I would recommend you to avoid using this company. I recently placed an order for a few pence under £100. This order included 5 meals for 2 people with upgraded meals and several marketplace items also. When the order arrived there were multiple issues including incorrect items, missing items, damaged items, short dated items and issues with quality. And after I initially reported the issues to them I also came across more issues which included steak that was bad and cheese that had grown white furry mould, all of which had to be thrown in the bin. I reported the initial issues to Gousto over the phone and was offered a 50% discount off my next box and a credit of £46.49 to my account. This was a fantastic resolution and I even confirmed it back to the customer service advisor to make sure it was correct and she confirmed it was. A while later, I checked my account and there was some credit but about half of what was offered and no discount showing for the next box. I phoned back in and was told I wouldn't have been offered that and there must have been some confusion. I asked for the call to be listened to which they did and they confirmed that I was indeed correct and that was what I had been offered. There was nothing more customer services could do so I then had to submit a formal complaint. The formal complaints process is a joke and the manager I spoke to via email only (as they refused to speak to me on the phone on two different occasions) was absolutely useless. I even pointed out that Uk law considers a verbal agreement to be legally binding and they could not have cared less. I have now submitted a data access request for my call recordings so I can take this matter forward and will be looking into my options through the FSA, the trading ombudsman and small claims court but it's absolutely shocking that I should have to be doing any of that all because their customer service is a joke. So please, I ask you all to avoid this company like the plague. If you need to use a food subscription service then maybe have a look at somewhere like Hello Fresh instead.