Had a Gousto account for a few months. The food was average at best. Food portions were just right however. So decided to skip my orders for a few weeks and just forgot about it. On Friday morning, I receive a message from them saying they (Gousto) prepared an order for me without my authorisation. I cancelled this order on Friday morning and they now claim it was too late to cancel an order that THEY prepared for me without my authorisation. So now, we have a situation where they are going to send me food that I don't really want. So, food wastage! And they have charged me £34.99 for food that I didn't really want or authorize. Called them on the phone and encountered really rude condescending customer service. When I tried to explain that I did in fact try to cancel, the lady said I just couldn't have the option to cancel so now, they will apparently start an investigation on Monday! I have now cancelled my account with them and will try another service! Avoid for the customer service alone. They entice you with 2 weeks half price and then treat customers very rudely.