I made my first order in food faith, I had friends order for a dinner party and decided to order through Gousto. The order was placed to be delivered on the 19th of January having placed the order a week in advance. On the day off the delivery I had stayed in during the timeslot booked when to my amazement I was informed the delivery could not be made and a calling card left. Interesting as I have CCTV at home and when I informed Gousto, this was simply ignored and I was informed some days later this box off fresh food in fact could not be re delivered as the box was damaged. The fact no one had tried to deliver and I was lied to did not get resolved and because I was not happy I emailed in requesting a refund and not that the company was a least bit interested I had to dash out and buy ingredients last minute for the dinner party I was hosting. After 4 days I was informed a refund was made. And the subscription was cancelled. To my utter shock another payment was taken by the company and an order placed of my behalf. When I questioned this I was informed I had received the emails informing me to place an order and a reminder. I can categorically say no emails were received and after such a shocking service I would never use this company again. A company that not only lies to its customers but also removes money from there account. I feel so strongly against this service I have contacted trading standards and will make sure another customer does not suffer at the hands of gousto.