Gousto's customer service is poor and deliveries are unreliable. Twice in the space of a few months my delivery has failed to arrive. Customer service advisors are are apparently unable to organise a replacement delivery and are only given authority to offer a refund, they are not allowed to escalate to a manager. A refund when you were expecting food for the week is useless. I was told a non delivery "did not qualify for a manager's call back" - charming! Will not be using Gousto again
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