Put my subscription on pause for a couple of weeks, after checking my online banking I realised money had been taken. I emailed the customer service team who replied very quickly to all my emails explaining I could not have a refund as items would of already been picked, I did question this but excepted that when pausing my subscription I should of checked that no future orders where generating (although could be clearer on their website). The box then was never delivered to me and now the customer service team are not responding to my emails and cannot get through on the phones. Has been over a week since I have heard from them and tried to contact everyday. Out of pocket to nothing to show for it. It’s such a shame as the quality of the food is fantastic, and really enjoy making the meals.