False referral discount offer changed 5 minutes after delivered
I was so impress that I rated the recipes 5 stars. At the end of it I received an offer to refer my friends for 50%discount for the first 2 boxes for them and £15 for me.
Of course, I immediately told 2 of my friend that were at home with me but when they tried to join, the offer was not valid, it only gives 40% for the first time and 30% after for a month.
In disbelieve, I started a chat with the customer service person called Carole (8 minutes after I received the 50%off voucher) but she told me that the voucher expired on the 26th. Luckily I took a picture of it so I sent it to her and showed her it was just been sent to me (today at 2.19pm), how could have been expired?
She told me to let my friends join and then, after they joined, they have to call a number to get the 50%discount applied.
Now, one of my friend did that (luckily not the second one), it took 20 minute on the phone to be told that the discount cannot be applied but as a gesture of good will she will give him a discount on the first box not the second.
They said that they have the right to change the offer as they are pleased. Of course, they have the right to change it even 5 minutes later they send it to you, incredible!
Anyway, they surely won't have any more referrals from me, I was so happy to tell my friends about it but after both the customer service people have not granted the voucher, all the excitement has now long gone!
Gousto food is really good, I have joined last week and cooked few of the recipes, they are very nice, fresh ingredients and highly organised but they need to changed the way they honour their promises.
Very very disappointed, you could have had 5 stars but chose not to
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