I am so glad reading through reviews that it’s not just me! First couple of boxes were great, enjoyed the recipes and with the exception of some rotten garlic all produce seemed nice and fresh. My third box was disgusting, missing, rotten or out of date produce meant that we couldn’t even cook one recipe without heading out to the supermarket (which really defeats the purpose of this service!) when I contacted “customer service” I was offered £2! That didn’t even cover the cost of what we had needed to spend to make the recipes work! I thought I’d give it one last shot, and this time despite my choosing recipes they are sending me something completely different (two recipes I really do not like either!) contacted “customer service” again. Despite it being on the day of the deadline they refused to cancel the box, change it OR refund it. I was then patronised beyond belief - I was supposed to have a credit issued on this box due to the errors on the previous box which never happened. I attached a bank statement with the amount taken from my bank - and I was basically called a liar and told they had issued me with a credit! They have point blank refused to give me the complaints procedure or to speak to a manager - in fact I am now being ignored completely AND having to pay for food I don’t like! This is hardly what I’d call service! If you’re thinking of Gousto - here’s my advice... DON’T. There is no service. The food is clearly packed into a box three days before it is delivered meaning that you will always run the risk of produce being rotten or out of date - but that’s if they bother to put it in your box at all. Yes, there’s some nice recipes. Yes, the initial discount is quite appealing. But overall, I think there will probably be a lot better subscription services out there. Problems are clearly not rectified and it seems like an operation that just has no clue as to how to please and retain a customer! AVOID!!