First delivery was great but arrived too late to use on that day (8pm). Second delivery failed to arrived even though it was marked as delivered in the Gousto app. Contacted Customer Services (off shore call centre) and it took 50 minutes to get out of them that I'd have to reorder for delivery on the following Tuesday (delivery was scheduled for Thursday for 4 meals to take use through the long bank holiday weekend as we are in quarantine). No real apology but offered a 25% credit... Really poor customer service and has left us in the lurch. I could understand if the odd delivery is missed but not having a plan B if that happens and not having a solid customer compensation offer is really poor. Will not be going with them again.