My account was on pause and they sent a box saying my account was reactivated and basically said l was lying food that was in the box we don't eat after many phone calls gave me 30% off. I told them to close my account and never wanted to hear from them again customer services quite rude. Two months later l get a letter informing me l owed them £34.99 from a box in May. I rang to say how could l owe this as they had my card details up until July they gave us some flim flam about using a different e-mail address an account from a couple of years ago l am so fed up going to pay this under duress and how l looked at it the 10% they give you off your first 3 boxes they claim back . Please be aware keep a log of how many boxes you receive and how many you pay for. I do not recommend Gousto to anyone and would have put zero stars if it was possible