I recently skipped a week before my cut off time of midnight on Tuesday. On checking my bank account I found that I had a payment pending and applied to my bank account on the Tuesday. I have queried this with Gousto as my understanding was payment was applied for 3 days before delivery is made and by my calculation that would be on a Wednesday for a Saturday delivery. Not so according to customer services! They state "Payment was not taken before our order cut-off point. We conduct a pre-authorisation payment check 24 hours before we're due to take a payment from you, which is essentially us notifying your bank that you have an upcoming payment. At this point, most banks will place the funds for your payment on hold, which for most banks, means the payment will show as 'pending' in your account. This is the case up until payment is actually taken". I little confused as previous payments have left my account on a Thursday. Despite their assurances that payment had been voided be warned it can take up to 7 days for this pending payment to disappear from your bank account and funds be released. I emailed customer services and have asked for my account to be cancelled and closed as I was only able to pause deliveries via the app. Their replies are very prompt and the food fairly good but the issue over pre applying for payment before I've reached my cut off point is unacceptable. And to top it off the email I received confirming the cancellation is entitled "So long...farewell". Maybe they might want to rethink this title - Sorry to see you go might be a little more customer friendly.