Awful customer service when complained about my delivery. My grass weighed around 80kg, the delivery man couldn't lift it out of the van so told me to help him or he couldn't drop off my grass. I'm not strong and only 5ft and had a c-section a year a go so shouldn't really lift heavy items. He insisted I help. I helped and fell, hurting my back, and this was only to take it out of the van to the from of my house. I complained and was told someone should be there to help. I'm sure health and safety, you can't expect someone to carry heavy items. The phoned and complained the adviser dismissed my complaint. I then complained to the manager who made lots of excuses to avoid my complaint. They are happy to take your money but not deal with you after. Avoid this company!