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Grass247.co.uk Reviews

2.4 Rating 33 Reviews
33 %
of reviewers recommend Grass247.co.uk

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Grass247.co.uk 1 star review on 5th May 2025
Unhappy Mcgee
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
4
Anonymous
Anonymous  // 01/01/2019
Great product, prompt and efficient delivery. Would recommend Grass247 to anyone.
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Posted 2 days ago
Perfect, got exactly what I ordered. Great quality and easy to instal.
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Posted 1 week ago
A great choice of grasses to suit every pocket easy to order and fast delivery x
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Posted 2 weeks ago
Stumbled upon their website and so glad I did! Two separate orders from them and great service, especially the chap that delivered to me, very friendly. 5*****
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Posted 2 weeks ago
This was the first time I have used this company it was easy to order on line very quick delivery the young man that brought it messaged to say he was on his way with the time and he arrived like he said he was really nice lad we even had a chat he told me he had left at 3 in the morning to come here what great service I would recommend this company to family and friends have seen some negative reviews just ignore them I have no complaints about them and I love my garden it's do lovely to sit in now and so do my grandchildren thank you.
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Posted 4 weeks ago
Avoid this company unless you get a sample first
Grass247.co.uk 1 star review on 5th May 2025
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Posted 3 months ago
Great service, from ordering, to delivery, live updates of delivery time, polite Driver, would use them again
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Posted 4 months ago
Have to say this company was great. Quality item, discount code on price, free delivery and sent out quickly. No issues at all and will be buying more grass for our front garden. The delivery was by a separate courier and it was also fine.
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Posted 4 months ago
Also trade under the name generation flooring. AVOID at all costs.
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Posted 4 months ago
I have read some of the negative reviews, but I can not say this was my experience of the company, not their web site, process or service and the products received were excellent quality, well packed and delivered when they said it would be. Add to this I was kept up to date by them and their courier, right up till the and including the delivery. The web site was easy to navigate, factual, clear and they point out everything. Take in from me, I took 2 weeks, 100's of searches, went through many, many other companies. Looking at costs, value for money, deals, quality and I settled for 24/7, they did not disappoint. Nothing to do with them, but helpful hint to other buyers. hard surface covering, get the 10mm underlay, not the 5mm. The extra cost is worth it. I ordered, grass, underlay and fixing glue. Free delivery, arrived within about 3 days. I got an e-mail within 24hrs, with a delivery date, then follow up contact via them and their courier right up to delivery. It arrived as promised at 08:00hrs hours on the day promised. The courier was great, friendly and the goods were very well packaged. My grass was 9m x 5m, (45m2), not small, plus the underlay was 40m2, plus two large tubs. Its down now, all products were great quality, easy to use, was out hoovering it today, think the next door neighbours think I am mad, lol. Would recommend and use again.
Grass247.co.uk 5 star review on 4th April 2025 Grass247.co.uk 5 star review on 4th April 2025 Grass247.co.uk 5 star review on 4th April 2025 Grass247.co.uk 5 star review on 4th April 2025 Grass247.co.uk 5 star review on 4th April 2025 Grass247.co.uk 5 star review on 4th April 2025 Grass247.co.uk 5 star review on 4th April 2025
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Posted 4 months ago
WARNING! I had a terrible experience with this company. The grass was due to be delivered by a company called XDP express, they want you to do an online signature before you receive your delivery. I had a rude phone call from a delivery driver saying they had left my parcel with a neighbour a few doors away from me, the address given did not exist. I tried to call the mobile number back but was blocked. This is a scam. This company took my money but never answered my messages.
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Posted 1 year ago
WORST CUSTOMER SERVICE EVER WITNESSED Ordered Grass on the 22nd July (almost 3 weeks ago) and paid for expedited delivery. Received a text message on the 25th saying my order will be delivered tomorrow between 14:30 and 17:30pm, waited in on the 26th no grass delivered and no communication from Grass247. Called them at 17:45pm to ask for an update on my delivery only to be told that there was a van breakdown and I was not informed of this because they hadn't sent me an email or made any attempt to call me. Awful responses from the customer service agent. Was told it would need to be rescheduled and the earliest date was 30th. I said I would need to re arrange the builders to come at a later date and I would call back in a few minutes to confirm. Called back 5 minutes later and was then told it can't be delivered on the 30th but would need to be the 31st. Complained about the lack of communication and processes but was assured the goods would be delivered on the 31st and would be notified of any issues. Received a text message on the 30th to confirm delivery on the 31st between 11:30 and 14:30pm. Waited in again, no grass delivered and no communication about any delays. Called Grass247 only to be told the goods weren't loaded onto the truck. Complained again at the lack of communication and asked to speak to management and was refused, asked for my goods to be delivered next day or refund me my money today to go elsewhere. Was told that none of those requests can be actioned. Finally spoke to a member of their management team, a team leader called Chris who agreed the service was poor and after speaking with him and voicing my frustrations with the company he said he would personally see this order through and ensure it would be delivered on Monday the 5th August. Chris emailed me back and confirmed that he had went over the situation with the warehouse management team and transport teams to prioritise and oversee my item being loaded onto the vehicle and dispatched. I was told I would receive a refund of £60 due to the poor service but I also stated I have no confidence that my order will be delivered on Monday. Brought to his attention that on several review platforms more that 10% of the total (over 1K) were negative and many complaints in the last 8 week period were surrounding similar delivery and customer service experiences to mine and its clear you are not trying to rectify the issues you clearly have. Chris responded by saying that is only a snapshot of the deliveries they make and they make several thousand per month apparently and these reviews don't paint a true picture of the service they offer. Received a text message on Friday 2nd August to confirm my delivery timeslot on Monday the 5th August between 14:22 and 17:22 and again no grass delivered, this time received an email at 09:30am stating that the driver was sick and my order would not be delivered. Called Chris back and got the same waffle about how sorry they were about this and they will "try" and get it delivered tomorrow (as no delivery is guaranteed according to Chris) but last week when I complained they couldn't get any delivery delivered next day, so again more lies. Again reiterated how bad this service was, 3 different excuses for delivery failures all pointed to their lack of processes. Was told the goods were at a location in Scotland and I asked cant you get someone to get them to me and they replied no, we have no drivers or a process in place for failed deliveries. Asked to cancel my order, Chris responded by saying he is sorry I have decided to end it this way. I said I have no confidence in your company and have been let down on 3 occasions and now need to wait 5 days for a refund. So customer is out of pocket, ignored for the time spent trying to bring this to a resolution and no grass has ever been delivered in a 3 week period. I confirmed to him I would be addressing this issue publicly on all platforms and also wrote an email to the company director Richard Wilson to make him aware of his teams clear failure to do the basics in online distribution. Do yourself a favour and go elsewhere, any online company saying that 10% negative reviews of the same issues are not a real company and nor should they be trusted with your money. COMPLETE WASTE OF 3 WEEKS. AVOID THIS COMPANY. YOU WILL ONLY BE DISAPPOINTED. NO CUSTOMER SERVICE WHATSOEVER. UPDATE!! After submitting this review and also posting this on their social platforms their response was to block me and hide my posts from the public view. COMPLETE FRAUD OF A COMPANY
Helpful Report
Posted 1 year ago
WORST CUSTOMER SERVICE EVER WITNESSED Ordered Grass on the 22nd July (almost 3 weeks ago) and paid for expedited delivery. Received a text message on the 25th saying my order will be delivered tomorrow between 14:30 and 17:30pm, waited in on the 26th no grass delivered and no communication from Grass247. Called them at 17:45pm to ask for an update on my delivery only to be told that there was a van breakdown and I was not informed of this because they hadn't sent me an email or made any attempt to call me. Awful responses from the customer service agent. Was told it would need to be rescheduled and the earliest date was 30th. I said I would need to re arrange the builders to come at a later date and I would call back in a few minutes to confirm. Called back 5 minutes later and was then told it can't be delivered on the 30th but would need to be the 31st. Complained about the lack of communication and processes but was assured the goods would be delivered on the 31st and would be notified of any issues. Received a text message on the 30th to confirm delivery on the 31st between 11:30 and 14:30pm. Waited in again, no grass delivered and no communication about any delays. Called Grass247 only to be told the goods weren't loaded onto the truck. Complained again at the lack of communication and asked to speak to management and was refused, asked for my goods to be delivered next day or refund me my money today to go elsewhere. Was told that none of those requests can be actioned. Finally spoke to a member of their management team, a team leader called Chris who agreed the service was poor and after speaking with him and voicing my frustrations with the company he said he would personally see this order through and ensure it would be delivered on Monday the 5th August. Chris emailed me back and confirmed that he had went over the situation with the warehouse management team and transport teams to prioritise and oversee my item being loaded onto the vehicle and dispatched. I was told I would receive a refund of £60 due to the poor service but I also stated I have no confidence that my order will be delivered on Monday. Brought to his attention that on several review platforms more that 10% of the total (over 1K) were negative and many complaints in the last 8 week period were surrounding similar delivery and customer service experiences to mine and its clear you are not trying to rectify the issues you clearly have. Chris responded by saying that is only a snapshot of the deliveries they make and they make several thousand per month apparently and these reviews don't paint a true picture of the service they offer. Received a text message on Friday 2nd August to confirm my delivery timeslot on Monday the 5th August between 14:22 and 17:22 and again no grass delivered, this time received an email at 09:30am stating that the driver was sick and my order would not be delivered. Called Chris back and got the same waffle about how sorry they were about this and they will "try" and get it delivered tomorrow (as no delivery is guaranteed according to Chris) but last week when I complained they couldn't get any delivery delivered next day, so again more lies. Again reiterated how bad this service was, 3 different excuses for delivery failures all pointed to their lack of processes. Was told the goods were at a location in Scotland and I asked cant you get someone to get them to me and they replied no, we have no drivers or a process in place for failed deliveries. Asked to cancel my order, Chris responded by saying he is sorry I have decided to end it this way. I said I have no confidence in your company and have been let down on 3 occasions and now need to wait 5 days for a refund. So customer is out of pocket, ignored for the time spent trying to bring this to a resolution and no grass has ever been delivered in a 3 week period. I confirmed to him I would be addressing this issue publicly on all platforms and also wrote an email to the company director Richard Wilson to make him aware of his teams clear failure to do the basics in online distribution. Do yourself a favour and go elsewhere, any online company saying that 10% negative reviews of the same issues are not a real company and nor should they be trusted with your money. COMPLETE WASTE OF 3 WEEKS. AVOID THIS COMPANY. YOU WILL ONLY BE DISAPPOINTED. NO CUSTOMER SERVICE WHATSOEVER.
Helpful Report
Posted 1 year ago
Terrible company. Lies lies and more lies regarding their failure to deliver. We have wasted hours on this job because Grass247/Tuffnels/ Generation Flooring (or whatever name they are using this week) seemingly don't want to deliver and then lie when you contact them
Helpful Report
Posted 1 year ago
Says speedy delivery. 10 days later I am waiting for my order. Got an email saying delivery would be made between 07.53 and 10.53 .....nothing turned up. Then they lied about sending me an email saying they had a warehouse problem. AVOID
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Posted 1 year ago
Customer service speaks volumes about a company,and yours is the worst I have dealt with ever!! After receiving your artificial grass,which has gone patchy after laying by a professional landscaper,excuse after excuse has been made not to put this right,from saying the grass needs to reach a certain temp to change back!!! And to power brush the grass,all these things we have done and still you make excuses not to reimburse an obviously faulty product!!what does it actually take for you as a company to listen!! You've had plenty of pictures and even videos of the said problem to make this right!! When will you listen to your customers,shocking service,and would like to warn anyone purchasing off this company the pitfalls of the service you receive,I work for the emergency services and this was hard earned money to afford this fitting,it's supposed to be guaranteed for years it's been down since October!!no more excuses and get this sorted asap!....
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Posted 1 year ago
Avoid this company at all costs. They provided the worst customer service I have ever experienced. Grass was of poor quality and cut short. After finally returning the grass I'm still waiting for the full refund and grass 24/7 aren't responding to my requests for the remaining refund. Use other online grass suppliers, there are plenty online including Tuda Grass who superb for me from start to finish
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Posted 1 year ago
If I could give zero I would. Customer service is absolutely shocking and wasting everyones time. Cannot organise a delivery at all.
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Posted 1 year ago
Thankyou for our delivery it is perfect. The delivery man Scott was so helpfull and took our grass around the back I am disabled and he was a great help
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Posted 1 year ago
Similar experience to others Customer service very poor AVOID
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Posted 1 year ago
Grass247.co.uk is rated 2.4 based on 33 reviews