Customer service speaks volumes about a company,and yours is the worst I have dealt with ever!! After receiving your artificial grass,which has gone patchy after laying by a professional landscaper,excuse after excuse has been made not to put this right,from saying the grass needs to reach a certain temp to change back!!! And to power brush the grass,all these things we have done and still you make excuses not to reimburse an obviously faulty product!!what does it actually take for you as a company to listen!! You've had plenty of pictures and even videos of the said problem to make this right!! When will you listen to your customers,shocking service,and would like to warn anyone purchasing off this company the pitfalls of the service you receive,I work for the emergency services and this was hard earned money to afford this fitting,it's supposed to be guaranteed for years it's been down since October!!no more excuses and get this sorted asap!....