I have read some of the negative reviews, but I can not say this was my experience of the company, not their web site, process or service and the products received were excellent quality, well packed and delivered when they said it would be. Add to this I was kept up to date by them and their courier, right up till the and including the delivery. The web site was easy to navigate, factual, clear and they point out everything. Take in from me, I took 2 weeks, 100's of searches, went through many, many other companies. Looking at costs, value for money, deals, quality and I settled for 24/7, they did not disappoint. Nothing to do with them, but helpful hint to other buyers. hard surface covering, get the 10mm underlay, not the 5mm. The extra cost is worth it. I ordered, grass, underlay and fixing glue. Free delivery, arrived within about 3 days. I got an e-mail within 24hrs, with a delivery date, then follow up contact via them and their courier right up to delivery. It arrived as promised at 08:00hrs hours on the day promised. The courier was great, friendly and the goods were very well packaged. My grass was 9m x 5m, (45m2), not small, plus the underlay was 40m2, plus two large tubs. Its down now, all products were great quality, easy to use, was out hoovering it today, think the next door neighbours think I am mad, lol. Would recommend and use again.