I have had my current green flag policy for 3 years. I was on way to pick up my young daughter who lives 179 miles away from where I live. On way my car had warning lights come on and had restricted power so called up green flag ( first time I have called them out since having the policy) so the call centre who was good arranged for a local mechanic to come out and look at my car in oxford. The mechanic was with me for 12 minutes if that. All he did was plug in his car fault diagnostic machine which brought up 4 faults regarding the dpf filter. The mechanic told me to put some red x in car and drive it like I stole it down to Portsmouth and the car will regenerate the dpf and it would be fine then (as I had mentioned I was going to pick up my daughter) which was another 75 miles away from where I was and then I'd be returning to where I lived. I questioned the mechanic and said would the lights turn off and the car be fixed to which he replied yes. I then continued my journey but could still feel lack of full power so I called up green flag again within 15 minutes of leaving the mechanic and spoke to the call centre and put across my concerns regarding the issue and to confirm that i was covered if problem continued to which the person on the phone said I would only advise what the mechanic has told you and to continue to drive the car and yes you are covered. So I continued my journey down to Portsmouth and picked up my daughter from the hover and returned to the car to see the light still on dash ( which mechanic had told me they would turn off). So I called green flag again explained what had happened and they again arranged for another local mechanic to come out to look at the car. Second mechanic came plugged in diagnostic machine and same faults still there reset car and again lights came back on so asked me what I wanted to do with the car and i said i have full national recovery so he called up his company who spoke to green flag. This is where it gets interesting green flag told the second mechanic to leave as I was not covered as I had left the first call out and not listened to the first mechanic who at this point told green flag that he instructed me to drive my car to a local garage to get it repaired ( at no point was I told by the mechanic or anyone to go to a local garage to get car repaired ). I then called green flag explained what had happened during the day the woman told me what was said by the first mechanic. I then told her what was said by the mechanic and that I had called green flag just after leaving the first mechanic confirming what he had told me to do. To which the woman said yes I can see by the notes on my screen that you was told to carry on driving. So she spoke to her supervisor and they arranged a recovery for me to get back home with my daughter which was 179 miles away so I was ok with this and thought that was the end of the matter. well after waiting 40 minutes after the phone call I got a notification through the green flag app saying I had cancelled the recovery so I thought that ain't right so called up green flag again just to check that the recovery was still happening to which the person on the phone said no we have cancelled the recovery because the woman I spoke to did it by mistake and was not ment to do it because I had not followed the first mechanic advice ( yet again I was not advised to go to a garage to get it fixed but was advised to carry on my journey and drive it like I stole it) by this point I was getting very upset and concerned as now I had been in Portsmouth for over 4 hours dealing with this. I again explained to which he replied we are not going to recover you unless you pay £150 call out which covers you for up to 10 miles then you will have to arrange and pay for the extra mileage which would be very expensive or you can call a local person and try to arrange with them and that is all we can do. This has left me no choice but to arrange my car to be picked up and for a friend to drive down and get me and my daughter. Which left me and my daughter stranded for another 4 hours while they drove the 179 miles down to get us as well as £400 out of pocket for the recovery of my car the next day. My policy was due to renew in a few weeks safe to say I will not be renewing my policy with green flag as this was the only time I had called them out to help.