Green Flag Reviews

Name: Green Flag
Rating: 2.13

2.1 Rating 300 Reviews

27 %

of reviewers recommend Green Flag

Company Reviews

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Metrics

2.1

Based on 300 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impossible to change vehicle on the app . Phoning abysmal. Round and round in circles. Useless”

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Posted 1 day ago

“Excellent and prompt recovery !! So pleased with their service as damage all resolved within 24 hours”

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Posted 1 day ago

“Driver was great very helpful driving and reversing was amazing”

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Posted 1 week ago

“Excellent service, kept informed of time of arrival and advised of the problem. Pleasant service man also.”

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Posted 3 weeks ago

“I phoned up and the phone was answered almost immediately I was contacting you to find out if I was covered for home attendance and if it couldn't be fixed would they take it to a garage of my choice.i was told someone could attend me that night but I was going out and was then given a choice of 2hr slots the next day.i picked between 9 and 11 the green flag mechanic arrived before 9.oclock he then proceeded to diagnose the fault which was a faulty battery did offer me one but the garage that looks after my car offered my one cheaper.this is my first time of using green flag since joining and I have to say I received 5🌟 service all round.MrPaul Ridley”

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Posted 1 month ago

“Great service and support from COVSECLTD.COM”

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Posted 1 month ago

“Just so everyone is clear, if you hit a bird on the motorway Green Flag will just leave you on the side of the road with zero help. They will inform you they are putting a note on your account and not even direct you to someone who can help. Even if you pay for their subscription service. Now that I know this I hope to make everyone else aware of it.”

Green Flag 1 star review on 3rd March 2025

Helpful Report

Posted 1 month ago

“Shocking, complete waste of money. We have been paying £100/Yr for several years to cover us if we breakdown. The last time we called out Greenflag was 8yrs ago. The service was good. How things have changed! This time we called the number to be told repeatedly the wait would be over 15minutes and it would be much quicker if we used the app. After 30 minutes the call was cut off. So we spent 15 minutes installing the app and registering and filling in the details of our rescue call out. Only to be asked to call them on the original number to request a rescue. The app was a complete waste of time. We then called again to be told the wait was now 30minutes.! We requested a callback. After half an hour we spoke to someone who had no record of our breakdown from the app so we had to go through the whole process of giving all the details again. He then told us if we wanted recovery we would need to pay a further £40. We are on the same policy as our previous call out where we had to pay nothing extra, this is something grenflag have added without our knowledge. We then were sent to a secure payment system, we put in our card details and were then told that the payment did not work, we then tried another card to get the same response! Without payment greenflag would not come out so we were left stranded and had to find another way of being recovered. This company are crooks! They have had 100s of pounds of our money and when we needed them they left us stranded!!”

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Posted 1 month ago

“I had an orange light come on my dash called green flag said they would have somebody from there team. To call me. He called and said because the car is driving he won’t be coming to me.very disappointed going back to AA”

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Posted 2 months ago

“I was told it would be an hour and would get an ETA 10 min before..I didn’t..I phoned back 3 more times..Mechanic arrived 3 and a half hours later with no ETA phone call. Mechanic recharged battery..Sat in the car o show it working..showed me a print out..it needed a new battery..Gave me the keys( it was dark) The next day my neighbour informed me the drivers window was wide open..He had left it open and weather conditions were stormy and extreme rain..Drivers seat and passengers seat is now totally saturated and the car is starting to smell..I am devastated..I’m a pensioner..as I had to get to a medical appointment, I’ve had to sit on plastic sheeting..I would put no stars if I could..I need compensation to get the car dried out and cleaned of the awful smell”

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Posted 2 months ago

“I called for assistance to get 125 miles home following an emergency situation in India where I developed an infection in a leg wound. I couldn’t drive and decided to contact Green Flag to seek assistance. The response was a driver to drive my car and myself home to be admitted to hospital. The driver was on time as arranged. An excellent service and very much appreciated Incident number 2207937”

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Posted 2 months ago

“I don’t usually comment, but I felt it was necessary this time. This company scammed me out of my investment and then vanished. Fortunately, I got my full refund thanks to AMDARK LIMITED ** COM. If you’ve been affected, I recommend reaching out to them for assistance.”

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Posted 2 months ago

“I was charged £150 because my car was older than 16 years and left in a vulnerable position to then a day or so later call and have the amended policy cover the same car for an extra £0 which I believe is beyond. Joke and I will be contacting and tweeting about this further if not resolved as it is beyond a joke !”

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Posted 2 months ago

“Do not waste your time an effort even if they give free breakdown service I will not get it waited good 2 hours”

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Posted 3 months ago

“"The only reason I was fortunate was because Treblesltd [đø:ŧ] ȼø:m̷, helped me realize and get my money back, so avoid this company at all costs." The more they attempt to deceive you with false promises in an attempt to keep you, the more they will lose your money.”

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Posted 3 months ago

“3:30pm Engine failed/cut out on the motorway. Waited 2 hours for recovery. 5:30pm Was taken 20 miles and dropped at Services. 7:15pm still waiting to here back from Green Flag about how/ when my car and I will be recovered. There is no plan in place after 3 hours 45 minutes. Cannot in anyway recommend. Terrible communication. And non existent recovery at present.”

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Posted 3 months ago

“Avoid this company. Every year they push up this prices and when you look on line at green flag for the same service it is many many pounds much cheaper then when you speak to them they say it is not green flag putting the prices up but the insurers . Then when you tell them that you want to cancel them and delete your card details they say that you have to do it your self on line.. they take your card details to start with so why cant they delete your details . Most unhelpful”

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Posted 3 months ago

“I put in wrong fuel so they booked a fuel pumper from 80 miles away whose tanks were full anyway!.. had to wait 6 hrs, so paid for a service myself that arrived in 50 minutes.”

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Posted 3 months ago

“Called Green Flag could not get our Campervan started, battery totally flat, Josh came to assist and what a fantastic, knowledgeable, understanding and considerate mechanic, stayed with us until he was totally satisfied that everything was sorted. 5 Stars Josh you are a credit to Green Flag.”

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Posted 3 months ago

“cold subtropical highland Green Flag CU'STOMER:: SER VICE +1 (8O541O 56OO-- Green Flag PHONE NUMBE;R +1 (8O541O 56OO- climates, represented as Cfc or Cwc. Subtropical highland climates occur in some mountainous parts of the subtropics or tropics, some of which have monsoon influence, while their cold variants and subpolar oceanic climates occur near polar or tundra regions.”

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Posted 3 months ago

Green Flag is rated 2.1 based on 300 reviews