On the hottest day recorded as in above date, I was unfortunate to have my vehicle breakdown on me, I pulled over as quickly and safely as traffic would allow, put my hazards on, then through the passenger side me and my eight-year-old grandson hopped over the barrier and up the embankment, (this came as second nature as running my own rescue/recovery business for the RAC as the main contractor for best part of 30yrs), so I called the Green Flag at 2.16pm, at 2.22pm I had a message of Green Flag saying we got your rescue request, our trusty technician from Celtic Recovery Ltd, will aim to be with you by 3.23pm, at 4.23pm another message about our trusty technician from Celtic Recovery Ltd, will aim to be with you by 5.23pm ( note still stuck on embankment with grandson in baking heat), at 4.25pm and 5.10pm and 5.51pm from 01633 246622 ( later found out it was Walls trucks Newport), still no trusty technician had turned up, due to the extreme heat a crying grandson nothing to drink on the hottest day, last sense of time, then a plain blue small van turned up, no signage to say who they were or he was, not comfortable at all, then he said he was from Green Flag ( the van when I showed my husband he said it was an ex gas board van, now this firm is your representative for Green Flag), note for a breakdown firm he was in no position to move me at all, he said your fan belt has gone, then started taking photos of my vehicle, he did not attempt to put water in my radiator as it was now stone cold, instead he said he would follow me off into Cardiff International sports stadium car park, no toilets anywhere not good at all, had to walk to a Asda for water, he then said I will organise a recovery vehicle, he then said the wait for the recovery truck will be about one hour ( told him there will be two people), this turned out to be nearly two hours, he turned up in a dinky toy car transporter the sort car breakers use and in about the same condition, white in colour, reg number VU68 YUF, AGAIN NO SIGNAGE to say what the hell was turning up or who dressed in a vest, the winch strained like hell to get my vehicle on and it looked overloaded, I thought at last we are going home, then this so called representative for Green Flag ( looking scruffy and not professional in any way ( but he was polite), then dropped a bomb shell he could only take one passenger,( what was I supposed to do leave my grandson go with him and I stay behind or the other way for god sake!) , he then said a taxi will be sent for you, at 6.42pm I had a message to say CMAC ref number 3578122, have received your request for a taxi on behalf of Green Flag (nothing like the web page that is shown for Celtic or Green Flag ) the recovery driver drove off with my vehicle at 7.04pm to recover to my home address, and we were still stranded stressed out heated up grandson crying and scared, then I phoned my husband and he sent my daughter to pick us up, she phoned me and stressed out with worry about me and her son, this was 8.02pm still no taxi, when my daughter turned up 8.45pm then a 16 seated minibus turned up, by then my head was gone and just left with my daughter, stranded for six and half hours. Like I said I was in the recovery game, and I well know that your service was rubbish, if I operated my recovery/rescue in that manner that would have been the end, this morning I cancelled my DD, I then put it on social media to warn people of this Celtic Recovery firm and the terrible service your firm delt me with, I was with the RAC for best part of 32yrs, never in that time did we have cowboys in mickey mouse vehicles no signage or drivers in uniforms turn up, and best of all did not know how to operate a breakdown service, they were just tuppeny bit drivers on poor pay, it just looked that way, you know what I am trying to say ( GOD DAMN IMAGE ), I have since joined the RAC cost a lot more, but you know what they say pay peanuts! you can rest assured I will never recommend Green Flag or that Celtic Recovery firm.