I took Green Flag Relay out in April '21 knowing we wanted to go to Scotland, the idea being if we break down or have an accident we can still get home. I live in the Midlands so its quite a way. I took out Relay and made sure we were both covered in all vehicles. When my partner was involved in a multi vehicle car crash ( in November) he called them out. At first they could not find a policy for him at all so he called me. I checked he is covered - we are both covered for all vehicles up to a certain age. I paid extra for that due to the camper being 16 years old. Then they say I have to be with him for it to apply and him to be covered and also neither of us is covered if we have a crash only for a break down. I ring Green Flag. He is covered without me - so thats rubbish for starters because they refused to come out! BUT Green Flag apparently do not count a breakdown due to an accident as worthy of being rescued. I feel totally ripped off. So with Green Flag you only get "Relay" with a breakdown of engine etc and a car crash does not count as a breakdown even if the car is undriveable and dangerous. So although they call it Relay it is not. I think its terrible and I am ripped off, and had a row with them last night because I specifically requested this kind of cover. They just rang me back again today, with excuses which has prompted me to warn other people. Worse the guy I had on the phone would not allow me to speak but kept speaking over me and is going to send my complaint to customer services. I am sure thats going to help!!!! But the fact remains when we needed help Green flag did not give it. Apparently, according to Green Flag a break down is covered by your car insurance - not by ours (and thats besides the fact I do not carry my car insurance details with me anyway) and also I specifically requested when I took out this policy that we were covered for accidents, because long ago I was in an accident where my car was a write off and I know from previous experience if you have a car written off in a crash and have AA Relay cover it covers you for relay home even if the relay ends up being to take the car to a storage area on route before they take you home – that’s what happened to me. I was hit head on by someone driving on the wrong side of the road. Anyway worth considering if you take out that kind of cover. I will move to the AA possibly before this current Green Flag cover ends because there is no point having cover that is of no use when you need it. I prefer to pay a little more and actually get rescued when I really need it. The worst thing about this was because Green Flag refused to help despite they told me when I took this out we were covered for this, that my partner drove 22 miles home with no lights and no windscreen in the dark on dangerous and busy roads. Besides the illegality its totally disgusting.