Truly the worst, most incompetent and dangerous company we've ever had the misfortune of dealing with. We broke down in light snow with 3 young children in the back of the car (including a tiny toddler). Immediately called Green Flag who checked our account and confirmed they would get someone out to us within the hour, and a text would follow within 5-10 minutes to give a better ETA - great. Waited over half an hour and called back - was told the first people they'd tried "hadn't got the right type of vehicles to rescue us" (from less than 1cm of snow, just a few miles from several large towns). However they'd absolutely get someone else to come out very soon - no problem. Called back 45 mins later as still had heard nothing, and the kids were getting anxious. Told the call was now with their "technical team" though they couldn't explain why, and they didn't have any contact with that team so couldn't get an update. Waited another 30 mins and called back, now nearly 2 hours after the first call - assured someone would call us back shortly. Waited 20 mins more and called back as now going dark and temperatures about to drop - told they "couldn't rescue us because their terms and conditions stated this was a safety hazard for their employees because of the