Absolutely useless, first you have to endure one and a half minutes of drivel about using there app which doesen't work and hear about the text messages that they don't send you and then you have to listen to the agent telling you they are on the way, again and again and again. My car broke down at 21.33 on a Sunday night and I was eventually rescued at 14:20 on the Monday afternoon. It was minus 2 degrees and I had no heating. I was eventually rescued by taxi but had to leave my car and get a taxi the next day to the location where I waited a further three and a half hours. The first time I needed them and this happens, badly let down. I will be cancelling my policy and expect a refund. DO NOT TAKE OUT A POLICY WITH GREEN FLAG, BE WARNED.