5hrs for recovery on the M4! Friday 12pm.. clutch went on the car.. called green flag from the hard shoulder was told to expect recovery at 1:50pm.. that company called and said 20min at 1.20pm.. then got a message 4pm recovery. Called back and said that is the best that they can do even tho we were stuck on the hard shoulder with a small child, diabetic then had 4 different messages from 4 different companies with different times and different locations for us.. we suddenly started getting messages from companies in London that was going to recover us.. but we're in Wales?!? Finally got told we will get recovery about 5:30pm!! Shocking customer service.. won't be subscribing to green flag ever again!!!