Was broken down end of m69 slip road, called for recovery and I was told all I could have would be a tow to a garage of my choice BUT ONLY within a 10-mile radius! At just before 5 pm halfway between my destination and my start point I had no clue as to where a garage might be and what will be open and so explained this saying that I understood that my car recovery covered being recovered to the site of the recovery repairers own garage on a 24-hour basi. I was told it wasn't true, and it was explained that if I wanted to be recovered home it would cost me between £500 and £800 but if I didn't want that and couldn't give a garage within the 10 miles then she said she'd been on the phone long enough and she was finished with me and I should only call back when I know what to do! I was completely distraught I was still on the motorway at the slip road before the roundabout and I was on the point of just calling the police! But then I put all the water and oil I had in my car and risked driving very slowly with hazard lights on around the corner and luckily there was an Esso garage. At this point I went on the app to make a complaint and found I could call for the recovery by the app and amazingly it was accepted ! eventually the technician arrived and did fix the problem which the person on the phone was adamant couldn't be done and I was able to slowly go away but by now I'd also already driven my car after it overheated and was adding a risk of it being damaged further. ( today I'm having it checked over for any damage to seals and everything else potentially caused by my drive both after I'd actually driven off and my return) I then got through to them to complain and read out the policy document paragraph to the person at the other end of the phone and he disagreed with what it clearly stated ! " I would be recovered to a repair irrespective of the distance and will be taken home ifthat couldn't be done as long as it wasn't any further than that distance. There was" no minimum 10 miles unless I myself preferred to! none of this was offered to me on the original phone call and I lodged a complaint but this was absolutely disgraceful. Company should be stripped of any allowances to carry out recovery, they should be with the company should be taken off the system nobody should use this company it should be - 5 Stars