I purchased European breakdown cover as I planned to visit different areas in EU for some business trip and pleasure. Whilst visiting south France on a short trip my car broke down on the toll road on 23rd August. It was a self diagnosed blown turbo on a BMW so little chance of having a roadside repair. The police organised recovery from toll rd to a safe garage which was great service but the rest was a total nightmare. Green flag U.K. contract out to a EU company called Opteven so you have to deal directly with them for assistance. When calling the average on hold time before answer was 40 minutes, then the assistance on the phone was vague. We were instructed to book a hotel to stay in overnight until they update us, suggesting they need to diagnose the fault. I explained my vehicle was in the middle of France miles away from Any BMW specialist so diagnosis on a major engine fault may be a challenge especially as my vehicle was dropped off at a Renault garage. So one hotel night later and after no response from optevan I called and waited again. Once I got through I said I will organise a hire car and make our way back to Calais and I would like my car repatriated back to U.K. to be diagnosed and repaired there as I had no idea how many days or weeks we would have to wait for a repair to be done in France. They agreed and after some hassle Optevan hired us a car and I covered the 150 Euro taxi to get the the hire company. I then asked if Optevan could hire a car for me from Dover so we can get back to our home address in the U.K. and they said they would work on that for us. So after me booking a hotel and again covering the cost plus paying extra for the ferry trip home, I also has to hire the car at Dover as I heard nothing from Optevan or GreenFlag U.K. I then try and claim Back the money paid and I am informed that I need to fill out forms and send to Direct lime, now dealing with three separate companies. After all this Amd many phone calls later to chase up when my vehicle will return to the U.K. so I can get it repaired it fixed ally arrived at the garage on the 11th October. Yes that’s correct, 50 days later from the day of our break down in France. Optevan seemed to think this timescale was fine. So I had to hire a car for 49 days in U.K. and GreenFlag would only cover 1 day cost to get back to my U.K. address. So although GreenFlag have a good name and I believe give great service for U.K. breakdowns, from my experience I highly recommend never ever using them for EU breakdown cover unless you have a large bank account. Pay more and get better cover with a company that cares.