A memorial day I have a breakdown policy with greeflag and I have the paperwork to prove it as well as the receipt for payment. Yet they mumbled on the phone this policy was dealt by another number and they put me through back to the switchboard, this type of behaviour lasted 5 times! Then I was told I need to upload their app to make a call out, I did so but their system did not recognised my policy number and when it did the policy number and the dates were erroneous and belong to an old car I used to have! Finally, and must admit very quick, the engineer arrived, he was kind and knowledgeable. He found it was the 12v battery needing replacing. Despite greenflag advertising they would replace batteries no attempt to suggest they could do so. Was left with a car still in needs of mechanic because the battery needs replacing. Time wasting? Yes.