abysmal, called after had a puncture and wheel nuts were not coming off. Technician arrived in an hour about 2pm, wheel security nut broke so wheel not coming off, technician asked how puncture happened, I had no idea, he asked if I hit a pot hole I said no, I was in a rural area I said I had been driving normally all day apart from pulling to the side to let cars pass on smaller road. Technician rang in as recovery home was needed told them I had hit a kerb which Green Flag regard as an accident and you should claim on your insurance and they won’t cover it, I had said no such thing. Technician abandoned me 30 miles from home in a rural area, while walking miles in the rain to a train station I called them back and after an hour the call handler had managed to get consent for a 10 mile recovery, I would have to pay the extra miles to get car home, now 6pm agreed to do next day I had to get home to take medications, there were no trains, relative had to do a 60 mile round trip to get me, got home late, soaked and freezing. Next day rang 10:30 call handler read notes as agreed yesterday booked job said they would be an hour, drove 30 miles to car they rang to say it wasn’t covered and there were no notes on the system re the 10 mile recovery agreement, denied everything and said would they like me to call a recovery company for me, after remonstrating at length they just cut me off. Spoke to claims who miraculously could see the notes and rebooked the job gave up after the eta was 6 hours, checked at 3, eta still the same, the area is so busy at their eta there is no way it would be anything but late so cancelled. Car is still abandoned 30 miles away, I need it every day for work which is with vulnerable elderly people, cancelled my policy with them screw them