I’m absolutely disgusted with the treatment we’ve received from Greenflag today. We’d just got onto the motorway when we hit a piece of debris in the road. The car dumped all the engine oil, which burnt on the exhaust system and filled the car full of smoke. Our autistic daughter who was in the car with us had a complete meltdown believing the car to be on fire. We pulled onto the hard shoulder and checked the car over. But it was clear it couldn’t be repaired at the side of the road, so we limped it to the services that was less than half a mile away. As we pay for the national recovery option, we called Greenflag to get the car recovered back to home, which was about 5 miles away and they refused to recover the car. I explained to them that we have an autistic child who was extremely distressed in the car and they couldn’t have cared less. They told us that as we’d hit something we’d had an accident and we’d have to deal with our insurance company to get the car recovered. Why pay for the recovery option if they’re just going to wriggle out of helping when they’re needed. I will never use this company again and I’d advised anyone who was thinking of joining them to go elsewhere.