Broke down recently at 2.45 pm on a very cold day and phoned for assistance. Told them was urgent has I'm a lone female and had 2 kids in my car. After nearly an hour and no sign of the recovery van I sent my two kids home in a taxi. A friend also came out to look after me whilst I waited. The mechanic finally showed up around 6.15pm and then advised that the car needed to be recovered but he was unable to do this his vehicle was the wrong type. My friend gave me a lift home. My car was finally delivered to my house at 2am the next morning. We WILL NOT be renewing.