I was told it would be an hour and would get an ETA 10 min before..I didn’t..I phoned back 3 more times..Mechanic arrived 3 and a half hours later with no ETA phone call. Mechanic recharged battery..Sat in the car o show it working..showed me a print out..it needed a new battery..Gave me the keys( it was dark) The next day my neighbour informed me the drivers window was wide open..He had left it open and weather conditions were stormy and extreme rain..Drivers seat and passengers seat is now totally saturated and the car is starting to smell..I am devastated..I’m a pensioner..as I had to get to a medical appointment, I’ve had to sit on plastic sheeting..I would put no stars if I could..I need compensation to get the car dried out and cleaned of the awful smell