Shocking, complete waste of money. We have been paying £100/Yr for several years to cover us if we breakdown. The last time we called out Greenflag was 8yrs ago. The service was good. How things have changed! This time we called the number to be told repeatedly the wait would be over 15minutes and it would be much quicker if we used the app. After 30 minutes the call was cut off. So we spent 15 minutes installing the app and registering and filling in the details of our rescue call out. Only to be asked to call them on the original number to request a rescue. The app was a complete waste of time. We then called again to be told the wait was now 30minutes.! We requested a callback. After half an hour we spoke to someone who had no record of our breakdown from the app so we had to go through the whole process of giving all the details again. He then told us if we wanted recovery we would need to pay a further £40. We are on the same policy as our previous call out where we had to pay nothing extra, this is something grenflag have added without our knowledge. We then were sent to a secure payment system, we put in our card details and were then told that the payment did not work, we then tried another card to get the same response! Without payment greenflag would not come out so we were left stranded and had to find another way of being recovered. This company are crooks! They have had 100s of pounds of our money and when we needed them they left us stranded!!