First of all calling up to ask for assistance was very easy and the operator was very helpful. That’s the positive part after that it went down hill, the guy came out to assess the problem and said I needed a new water pump urgently and this needed resolving ASAP. Along with the 28 day policy they won’t come out if you do not get the work fixed. As a heavily pregnant mum to be, I called my garage at the earliest opportunity and they could not fit me in. I managed to source a mechanic from click mechanic who managed to come out within 2 days. Only problem is you have to pay for everything in advance. As green flag were 100% sure it was the water pump I felt confident this was what was wrong. The mechanic came and I explained what had Happened and he said it’s not your water pump and how would the guy know without removing behind your engine. The problem was the water housing which is a different part and different cost altogether. So not only had I paid for something I did not need I also then needed to pay additional costs to actually get my car back on the road. Have emailed green flag with my complaint and what can I say customer service is shocking and they have not taken any blame and said the guy who came out would of only advised a problem!! Surely if an experienced person gives you advice you take it as you trust them. I have lost trust in green flag, they have not been helpful at all and just keep saying it’s one of those things these things happen!!!! Very poor service!!