This should really be a negative star experience as vendor like them should hv their license revoke. Sharing my experience here so that you do not hv to go thru what I had to go thru - a real pain in this time where it is financially hard on most people. We rented a van at the end of August from Green Motion car and van rental at their Heathrow branch. We returned it in good order. There was one area of minor ‘damage’ (a smudge) which could’ve been polished out. We signed off on the return form stating the same. We recently learned from our bank that Green Motion has charged us the full deposit of £2505 for some alleged damage to the roof, which was neither pointed out nor discussed at the time of van return (30Aug2020). We’ve sent several emails and made an in-person visit to the outlet. The manager, Mark (supervisor), gave us every assurance that he would respond to our emails and that we could get through to him directly via phone to follow up. It has been 1.5 weeks since our in person visit and he’s not responded and we can’t get a live person on the phone. We refute categorically Green Motion’s bogus charge for this alleged damage. This dispute is now impacting our credit and causing trouble with our bank. We also subsequently found out via Rentalcar.com that Green motion has put in a insurance claim on our behalf for the allege damage. One would think they will send me notification of the damage and provide supporting documents for their claim but we hv received nothing thus far. I suspect that is how they try to make their money against their unsuspecting clients and make money thru fraudulent insurance claims and hoping that their customer will not pursue if they get their money thru their insurance company. Pls make sure you keep all receipts and take lots of photos upon return and keep the copy of your receipt upon car return. I received an email copy of receipt claiming that car was returned without incident and promise from one of the South Indian decent employee (male) that if they are putting up a claim, they will call me which they did not. I only found out about them claiming the entire £2505 deposit from my bank.