I just been robbed by this company, i paid almost 500 pounds to rent a car one week, i had bring the car on time with no damage, but still they found a way to rob 400 pounds (sort of deposit). I paid to rent of a seat leon 135 pounds / week + insurance, they had ask me for a sort of deposit becouse I didn’t had a credit card, but they didn’t told me they won’t give me back that 400 pounds, i’v just got am email that amount it’s not a deposit. Just wondering who else will pay 500 pounds/week to rent a car? ...official answer, be aware Good Morning, Thank you for your email. Please be aware, your deposit was £50 as you have purchased an excess wavier. Due to you arriving without a valid credit card, you have neglected to comply with our Terms and Conditions, the rental station had the right to refuse the release of the vehicle, with no refund. However, the rental station has offered you an excess waiver that will reduce or remove your excess on your rental, which allows you to continue with the reservation. In this case, I believe Green Motion Manchester has acted in lines with our Terms and Conditions, therefore, in this case, no refund will be offered. I have attached your payment slips for your reference. Please do let us know if you are still waiting for the £50 deposit. Thank you. If you have any further questions I am at your disposal,