WARNING: THESE PEOPLE ARE SCAMMERS! They gave me a good rate so I thought “how bad can it get?” I’m an experienced renter and always carefully check the car and take detailed photos and video first thing so I am not blamed for anything I didn’t cause. THESE PEOPLE CANCELED MY RESERVATION WITHOUT REFUND 1 hour and 38 minutes after my pickup time. Lateness was due to late baggage and covid registration at the airport. When making a car reservation on the website they have an “Optional” flight number line “in case flight is late” but that obviously wouldn’t change anything. I called them (all 3 numbers) and no one picked up the phone. THEY ARE IN A SEPARATE BUILDING FROM ALL OTHER RENTAL AGENCIES (so it proves it’s not a normal rental agency) and if it didn’t take me over half an hour in -10 degrees to find them I would have made it before it got canceled. THEIR ADDRESS ON GOOGLE MAPS IS WRONG and instructions are confusing which is obviously done so people are late and their reservations are canceled (with no refund). IN -10C IT HAS TO BE CRIMINAL THE WHOLE BUILDING WAS COMPLETELY EMPTY and I had to wait for over an hour after I found it for someone to show up because I realized the person must have left for lunch. He was obviously an asshole to me when he did show up. I disputed the charge with my credit card, let’s see what happens.