Leased a car from the 6th Jan 2022 to the 18th Jan 2022. First car was Hyundai Kona which has not been cleaned, had a slow car puncture and had red warning lights for brakes. I managed to get it exchanged with another one which had a puncture and I was told that i had to sort out a tyre as I had refused to take out insurance. This is ridiculous. Do these companies not cover tyre punctures? It says wheels are not covered but nowhere in the agreement does it say punctures are not covered. In any case I think I may have been given the car with puncture which is slow. The customer service is awful and this is probably due to the fact that this is a franchise. I would not rent from them again..They are a rip off....so it looks like you have a good rate rental but at the end of the day you are better off getting a car from mainstream car rentals.