I wouldn’t even give them one star! ( newcastle airport ) I booked four consecutive weeks for work purposes. The first week was ok. The second time I got there I dropped my guard as the previous experience was ok. I checked the car for scratches and dents. Didn’t pay attention to the wheels as much. Anyway a few minutes into the journey the tire pressure light came on and I took the car straight back . Only to be accused of either bumping it somewhere or driving over something .. neither happened . I was shocked … the manager was extremely rude and patronising. I argued with them quite embarrassed and angry for being called a liar.. I was also late for work. They then said they would get it fixed and not to worry . Assuring me the issue was settled. When I brought the car back on the fourth day the slapped a three hundred pound bill on me and said that I had to pay it . I recalled the previous conversation - the manager quite rudely said you should have checked the car .. I didn’t know I was expected to check tyre pressure and scrutinise alloys carefully … they said you don’t have to sign we will take the money off you any way … how rude and disgusting . I felt conned. Had they told me on the Monday morning and been clear I would have cancelled my booking and the next two bookings too… Never have I come across such poor behaviour in all my 19 years of driving or hiring cars …. Shame on you …