tldr; SCAM - THEY CHARGED US £330 FOR A TINY INSIGNIFICANT SCRATCH THAT WE ARE PRETTY SURE WE DIDN'T CAUSE. Really awful place and would recommend you find somewhere else to rent a car. Generally we didn't have too many issues getting the car, although it did take quite a while for us to be seen (about an hour), the person was helpful and we went along our way fine. However, when we came to return the car we were met with an apparent problem. Somehow a tiny scratch was found on the roof of our car. This scratch was so small that we did not see it on our first inspection of the car. We are 99% sure we did not cause the scratch since the car was left in the open and wasn't driven through any bushes/trees so no scratch could have been made on the roof. The manager 'Rob' was completely unhelpful with the whole situation, very inhumane in his approach and seemed like he was just taking part in their regular scam to get more money. This seems almost certainly true seeing all the other people claiming the exact same thing. I wish I had looked at the reviews earlier. I am going back to Edinburgh in September and was going to use this company again but funnily enough that's definitely not happening this time.