I wish I have been provided some customer service, but this was not the case. Other than trying to oversell me on an insurance and trying to convince me I HAVE to buy it, nothing else useful happened during check out. Nobody cared to explain to me London Congestion Zone and related charges. Nobody mentioned I will be assigned 60 pounds administrative fee for every SINGLE penalty, nor how I can avoid the penalties to start with. They did not manage to sell me their insurance, but screwed me over with 3 administrative charges for a 2 days rental - more than 200 pounds that could have beeb easily avoided if the agent behind the desk cared about me and my business. I wish I did not have a positive experience with this company in Miami previously, so I would have avoided them. But I learned an expensive lesson and now I know who to rent from. I just hope others won't be scammed like I was with a reasonable rental rate and outrages administrative fee for something they knew well would happen as I was driving into London and I shared this with the rental agent. In the States we can purchase toll charges in advance, in LHR they did not even mentioned it to me, nor the nice fee they charge when congestion zone charges appear on my "driving record"....