Rented a car from the Gatwick Airport location on May 13, 2022. Purchased insurance at time of rental online. Upon arrival at their office I had to wait 20 minutes for service as the employees dealt with an irate customer. Finally they started to process my rental at which time they informed me I would have to purchase their insurance at a total cost close to my 11 day rental. When I stated that I already had purchased insurance from Lloyds UK at the time of rental and showed my printed policy they stated that they did not accept 3rd party insurance and that I either purchase theirs or would have a 30,000 Pound security deposit charge on my Credit Card. It was then that the clerk informed me that this was the same issue with the previously irate customer encountered and was the reason for the long delay in service. Knowing I had no credit card with a limit this high I was left with no choice but to purchase their overpriced insurance as they clearly stated to me that if I did not purchase or leave the outrageous security deposit they would not rent a car to me. One month after returning home to Canada I noticed another small ($115) charge from this company on my credit card. 2 weeks later I received a 30 Pound Penalty Charge Notice from Brighton City Council for being in a bus lane. While not disputing the charge I wanted to find out what the extra Green Motion charge was for and was informed that it was an administration fee for the Penalty Charge Notice I had received. Outrageous, the administration fee was double the infraction fee. I would recommend all potential customers stay far away from this company as while they initially appear very cheap you will end up paying double the price you initially thought. Stick with a well known reputable company. Upon further investigation of this company after returning home I am not alone in this feeling as their negative customer experiences recorded online far outweigh the positives. Glad I undertook a very thorough inspection of the damaged car upon rental with numerous photos and video as I dread to think what they would have charged me for damaged upon return. Very deceitful in their practices!!