DO NOT BOOK WITH GREEN MOTION!!!!!!!!!!!!!!! SPEND THE EXTRA MONEY AND GO WITH A BETTER RENTAL COMPANY! Upon our arrival at the airport, we realized that this hire car was located not at the airport, but a $20 cab fair to a random hotel. We waited outside in the cold for an hour to get to the window. Getting the car took a LARGE amount of time. We were not given the car that we booked. We were given an automatic car that cost us $20/per day extra. When we got the car (the only van they had) it was completely smashed up. When we tried to trade it for another car, they informed us they didn't have any vans left. We were basically stuck with it. The van had no satellite navigation and within an hour a check engine light came on. We arrived at our destination, over two hours away and phoned them about the van. We could get NO ONE on the phone. We lost an entire next day of our vacation trying to get someone on the phone or to answer an email. That is their solution, email someone. We had a road side service come and check the van and said it wasn't safe or driveable. Since this company is singularly owned, we couldn't just take it to the closest place, we had to take it all the way back down to London ( pay for the gas of course) and get another van. This van didn't have the scrapes and dents, but it also didn't have central locking. We had to tie the back door hatch with a rope in the back down every time we parked the car. It was absolutely ludicrous. We drove 1500 miles and the thing is, if we'd broken down 10 hours away, we'd still have to have the car towed back down there to get another one. What kind of company operates like this or doesn’t inform their clients that? The complaints department is blatantly ignoring our emails and we're a week out. SPEND THE EXTRA MONEY AND GO WITH ANYONE OTHER THAN GREEN MOTION! It is not worth it to deal with this budget company. Lesson learned and I hope that you can listen to our mistakes and NOT BOOK WITH GREEN MOTION