Overall a great experience. Car was fantastic and I was happy with the friendly service from the guys at Heathrow. Location of the office was a bit annoying to get to but the free bus to the airport is helpful. It was lucky I asked about my GPS inclusion in the office as they had originally allocated me a car without it. This then delayed me and the other customers waiting in line as they had to find me a suitable car. Staff were apologetic and advised they were fairly new. I took the full insurance option and found the cost was great in comparison to others. Will definitely use again.