Terrible customer service at Newcastle, UK! We arrived at 19:30 to be told by unfriendly and 'hangry' employee that: a) my credit card was not accepted as it only required a signature. This was not my fault as I had used exactly the same credit card with exactly the same conditions at exactly the same Green Motion office 3 months earlier. Difference was that the office manager served us in February 2023 ( excellent service!). b) After explaining politely to employee Mr M. that my credit card has a PIN (compulsory) and I can give this to him, he said his system only shows authorisation with a signature but 'unfortunately' he could not show me any proof of this and we have to pay £200 extra cover. I had already paid extra and booked with excess cover so I refused to pay this and asked to see the manager. Employee said no manager was available and we can get a taxi back to the airport if we don't want the car! He also guilt-tripped us by saying his manager would get the sack as he should not have accepted my credit card in February. c) As we were reliant upon the rented car at 8pm, we paid the £200 extra but wanted to check the car before signing for it. The employee said he closed at 8pm, we should check it quickly with our phone torches. He made no attempt to help us and stated behind the counter in the office. It was dark outside & difficult to see any possible damage as the car was also filthy. d) As I went back to report 2 unnoted scratches, employee Mr M. got very irate and stated that, due to my surname, it is clear that I know about Ramadan and I am deliberately holding him back from back from breaking his fast! Totally unprofessional, intimidating & unhelpful customer service with dubious methods of payments. An official complaint was filed.