Had a good laugh they sent me a customer satisfaction survey. Long story short, I was conned like everyone else. I rent cars frequently often and know the drill, so I would think reading the "important information" from the rental voucher provided by Booking.com is enough, and I don't need to read full T&Cs. Wrong. I booked the car on Booking and paid with Amex, then brought my license and a "credit card at my name" to the store near (well, not really) Liverpool Airport. As with many other people here, I was told they cannot accept neither my Amex nor my virtual Barclaycard under their T&Cs. They lied that Amex is not a credit card, but a charge card (which is true only for business, but irrelevant in any case). They were nevertheless happy to take my Amex or ApplePay when I switched to another tariff of £250. The salespeople have all answers prepared for your questions. So it is clearly not a situation of "sorry, there is missing information on the Rental Voucher, let's find a solution". It is a con. The booking was also not cancellable, so I was trapped and set to lose money in any case. If I had a physical Visa or Mastercard on me, nothing would have happened (though judging by other reviews, it seems GreenMotion would have found a way to charge me extra for insurance or damage). Booking.com also referred me to full T&Cs, as if it was not them to issue a misleading Rental Voucher in the first place. So no more using Booking as a broker for me either. The rental price was not so substantially lower for me to suspect an issue from the beginning, but from now on I will be more careful. Never book here and if you have, please, make sure to complain here, on Google and to the aggregator where you booked. Hopefully, this company will not be recommended.