I'm utterly disappointed with my recent experience with Green Motion Car Rental during my trip to Abu Dhabi and Dubai. Let me provide you with the specifics:
Booking Details:
Reservation Reference: WOS-4070404-4049052
Original Pick-up Date: August 29, 2023
Revised Pick-up Date: August 30, 2023
Booking Duration: August 30, 2023, to September 1, 2023
On July 16, 2023, I proactively contacted Green Motion to adjust my pick-up date to August 30th due to an unexpected flight change by Wizz Air, over which I had no control. The Green Motion team acknowledged this change and confirmed the amendment.
However, here's where things took a drastic turn for the worse. On August 30, 2023, despite the prior confirmation of the revised pick-up date, I found myself stranded at Abu Dhabi Airport, alongside my wife, for a significant duration. We were left waiting for a rental car that simply did not arrive. This situation was not just inconvenient; it was deeply distressing, especially considering it happened during our honeymoon.
To make matters worse, we had no choice but to take a taxi from the airport to our destination, incurring a substantial expense of 500 AED. This added financial burden only amplified our frustration and disappointment.
What baffles me is the apparent lack of communication within Green Motion, as the confirmed booking change did not seem to reach the Abu Dhabi team. We were left in the lurch, despite being reassured that our rental would be available.
In addition to the inconvenience and the considerable financial impact, I'm dismayed by the lack of compensation or any concrete steps taken to address this situation. My trust in Green Motion, a brand I had relied on for car rentals, has been significantly eroded.
This experience has left a lasting negative impression, and I hope that this feedback serves as a wake-up call for the need to improve communication, customer service, and responsiveness. I urge Green Motion to thoroughly investigate this matter and provide a resolution that reflects the inconvenience and additional costs we faced due to this debacle.
