Green Motion car hire, according to Guardian Money, are the most complained about company in this industry. It's not hard to see why. We needed a car fairly urgently and didnt read the reviews as well as we usually do. I phoned prior to picking up to ask if there was some way we could use our digital licences (which are way more secure than cards anyway) to be talked over, shouted at and constantly interrupted when all i was doing was trying to find a solution to a situation. when i arrived at the premises I was told I was not being given a car as i had been abusive on the phone. We were left stranded with luggage and without a car. There were other people in the office all having very similar experiences with the staff at this office and reading further reviews I do feel I actually got off lightly. The fact that I used a broker probably meant they had no way of either upselling or claiming over inflated prices for 'damage' which appears to be their business model based on others experiences with Green Motion.