On April 25th I purchased a car rental reservation through Hopper at 4:29pm for an elderly family member flying into Orlando airport the following day.
I received notification at 10pm that the airline carrier was experiencing a delay. Thusly, I called to notify Hopper of the change. Hopper (we) issued a call to Green Motion at 10:17pm to avoid any issues with the purchased reservation.
We were not to be considered a no-show because of the fact that I informed Hopper and placed a call the night before to inform green motion of the delayed flight for my family member. Which was, in fact, the same evening and within hours of purchased reservation.
Therefore, with this notification, Green Motion was supposed to reserve the car in accordance with the policies regarding prior notification for delays made public to consumers.
In the event that Green Motion was unable to reserve the car they should have issued a refund.
Knowingly renting a purchased/reserved vehicle to another customer is bad business practice.
This is actionable from a consumer perspective.
Hoppers calls are recorded for quality assurance. The calls to Hopper and from Hopper are retrievable. This provides evidence to the fact that I had exhausted all facets to ensure that I upheld my responsibilities as a consumer and advised of changes that occurred through no fault of my own well in advance to the pick up time scheduled for the car rental.
This is predatory behavior should be made public to unsuspecting consumers. No one should have to endure this type of business practice which is theft.
BUYER BEWARE.
N. Elie
7 months ago
Green Motion has a
2.3
average rating
from
901
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